Warranty & Replacement Support
Understand how OTT Seller handles warranty guidance and replacement support for eligible digital products.
Warranty guidance
Eligible products include support guidance during active access. Exact coverage can vary by platform, account type and usage rules.
Before contacting support
- Keep your product name ready.
- Share your country and device type.
- Send screenshots only when support asks for them.
- Do not change account settings unless instructed.
Support channels
WhatsApp is the fastest support route. Live chat is also enabled for quick website questions.
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